Question 1

What is CRMSaathi Repair Shop Billing Software & CRM?

Accepted Answer

CRMSaathi Repair is an all-in-one cloud-based software tailored for mobile, laptop, and electronics repair businesses. It manages job sheets, IMEI/serial numbers, spare parts inventory, GST billing, customer messaging, and technician performance in a single dashboard.

Question 2

How does digital job sheet and IMEI tracking work in CRMSaathi?

Accepted Answer

When a customer brings in a device, you can create a digital job sheet with IMEI/serial number, customer details, device condition, expected delivery time, and initial diagnosis. Customers can track their repair status in real-time.

Question 3

Can CRMSaathi generate GST bills and thermal POS receipts for repair shops?

Accepted Answer

Yes. CRMSaathi supports instant GST invoicing, repair quotations, estimates, and 2-inch/3-inch thermal printer receipts formatted with your brand logo, terms, and barcode.

Question 4

Does CRMSaathi send automated WhatsApp and SMS updates to customers?

Accepted Answer

Yes. Automated WhatsApp and SMS notifications are sent when a job sheet is created, when repair status updates (In Progress, Repaired, Ready for Delivery), and upon invoice generation.

Question 5

Can I manage multiple repair shop branches and technician commissions?

Accepted Answer

Yes. CRMSaathi provides multi-branch support with centralized inventory transfers, branch-wise reporting, and role-based permissions to track technician repair performance and commission payouts.